Choose your location, view available instructors and select a lesson time through our online booking system. Sign in or create an account, enter your pickup details and complete your booking. Check your confirmation for the date, time and lesson details.

Pickup can be arranged at an agreed address within your instructor’s service area. Enter the address when booking. If you would like to start at school or work and finish somewhere else, confirm both locations with your instructor in advance.

Yes. Sign in through the website’s Login link to view and manage your appointments. Check the cancellation conditions before changing a booking, and contact us if you need help.

HIENZ offers automatic driving lessons in parts of Melbourne, Brisbane and the Gold Coast. Visit our locations page and check the booking calendar for instructors serving your suburb. Appointment times and pickup coverage depend on availability.

Automatic lessons are available in 45, 60 and 90-minute options, subject to availability in your area. Select your suburb on our prices and packages page to see current options and prices before booking.

Yes. Our instructors adapt lessons to your experience and confidence. Beginners can start with the controls, steering, braking and observation, then progress to more demanding situations as their skills develop. Tell your instructor about any concerns at the start.

Yes. Let your instructor know what you want to practise, such as reverse parking, lane changes or driving after a break. Our automatic lessons can focus on the skills you need, with suitable practice areas chosen for your ability.

There is no single number that suits everyone. Your experience, confidence, practice between lessons and ability to drive independently all matter. Our instructors can assess your current skills and suggest a plan. A mock test can help identify what still needs practice.

Choose a package that matches your current stage of learning. A lesson package may suit regular practice, while test preparation may suit learners approaching their test. Compare the inclusions on our packages page and check instructor availability in your suburb before buying.

You still need to arrange your lesson appointments through the booking calendar. After purchasing, sign in to book suitable times and check that each appointment is confirmed. Contact us if you need help applying a voucher to your booking.

Check the expiry date and conditions shown on your voucher or purchase confirmation. Special offers may have their own stated conditions. If the expiry is unclear or different information appears elsewhere, contact HIENZ with your purchase details so we can confirm it before you book.

Please contact us with your purchase details before making arrangements. We will check the conditions of your particular voucher and explain the available options. Any change or extension needs to be confirmed by HIENZ.

Work with your instructor on observation, speed control, road positioning, intersections, parking and independent decisions. A mock test can highlight areas for further practice. Preparation builds readiness, but no lesson or package can guarantee a pass or a particular test route.

A HIENZ training car may be available when booked and confirmed with your instructor. Confirm the test centre, appointment time, vehicle and package inclusions before making your test booking. Availability depends on the instructor and location.

Ask your instructor to confirm the meeting time before booking. Allow for the warm-up lesson, travel and the test centre’s arrival requirements. The right start time depends on your pickup location and test appointment, so use the time agreed with your instructor.

Use VicRoads for Victorian tests or Queensland Transport and Main Roads licensing information for Queensland. Check the requirements for your age, licence and circumstances, including documents, fees and any logbook or hazard-perception requirements. Confirm HIENZ availability separately.

Use the payment options offered when completing your booking or voucher purchase. If you would like to arrange another payment method, contact HIENZ before your lesson. Check the amount and booking details before paying.

HIENZ uses BookingTimes for online bookings. BookingTimes states that it is PCI DSS Service Provider Level 1 certified and independently audited annually. You can read its security information. Do not send your full card details by email or text.

Check your confirmation email and sign in to your HIENZ account to review your bookings. If something is missing or a payment does not appear as expected, contact us with the booking date and purchase details so we can check.

Licensing authority booking and test fees are separate from HIENZ lesson and vehicle fees unless your chosen package expressly states otherwise. Review the package inclusions and the authority’s charges before arranging your test.

Sign in to manage your booking and give as much notice as possible. Cancellation or rescheduling charges may apply depending on the notice given. Check the cancellation terms and your booking confirmation, or contact us if you need help.

Contact your instructor as soon as possible. Your appointment is reserved for the booked time, so arriving late may reduce your lesson time. If your instructor is delayed, they will discuss the arrangements with you.

Email info@hienzdrivingschool.com.au with your name, purchase details and the reason for your request. We will review the circumstances and explain the next steps. Applicable booking conditions and your rights under Australian Consumer Law will be considered.

Please check availability before purchasing a package. If you have already purchased and cannot find an instructor in your area, contact us with your suburb, preferred times and purchase details. We will check the situation and discuss the available options with you.