FAQ

We understand you may have some questions before you book a driving lesson and/or your test with us. We have prepared a sectioned list of frequently asked questions and answers to help you make the right decision. The below questions have been hand selected by you! We endeavor to put relevant questions on here and these are the questions that most learners have asked us in the past 30 years of teaching Melbourne drivers. 


1. Booking a lesson & Test
2. Lesson and Pricing
3. Plans and Packages  
4. Driving Test

                                                                              
1. Driving lesson & Driving Test Bookings
 

How do I book a lesson?

Booking a lesson with our school is a simple process. In order to book a lesson you must first
create an account on our platform and fill in some basic information so that our instructor knows who they are teaching and where to pick the student up from. All instructors have a live schedules so you can view their availability without calling in. Simply purchase the product that suits your needs, book your lessons with the instructor, we will come to you and conduct the driving lesson. 

1. Choose your location. 
2. Choose the instructor who operates in your area.
3. Choose the date and time that suits you and book an available time slot in our bookings calendar. 
4. You will automatically receive a booking confirmation and a reminder of your upcoming lesson.

How do I claim a free driving lesson from Keys2Drive? 
You can visit the Keys2Drive website to register with them, after registered, they will send you the free lesson ID number. Send it to: info@hienzdrivingschool.com.au, we will verify it before you book this lesson online. 

If my driving test is at 3:35 p.m., what time should I book a lesson before the test? 
If your test is at 3:35 p.m., please book a lesson 45 minutes before your test, in this example, you would book a lesson at 2:45 pm.

How do I purchase a plan and pay it by cash?
Go to Book Now to book a single or double lesson without buying a voucher. You can pay it to your instructor before the lessons. 

Can I manage my booking online?
Yes you can, you must have an account with us in order to manage your driving lessons. 

Can I change my appointment to another day online?
Yes you can. It is required you at least 24 hours before the appointment time or late cancellation fees will be applied. 

How long do I have to wait to sit the driving test after I have made an appointment? 
Generally 3-4 weeks after you've made the appointment, availability are subject to change. You can also regularly login the VicRoads website to see if someone cancel their test. 

How do I know if my instructor will be available for my driving test? 
You can check the availability of the instructors calendar before booking your test, make sure that a time slot with the instructor that matches your driving test.


2. Driving lesson and license test

How long does the lesson run for? 
Our driving lesson run for 45 minutes, you can also book double lessons which will go for 90 minutes (1.5 hrs)

Can my friend or family members sit at the back seat during the lesson?
Yes they can, this includes children if you have the appropriate seat. We do not recommend this as it may disrupt the lesson. 

What if i come late to my lesson? 
Your driving lesson will commence at the specific time slot. If the instructor comes late, it will be their responsibility to teach you for the full 45 minutes of the lesson.

Where do I meet my instructor?
Our driving instructors generally drive to the learner's home. We are able to pick you up and drop you off at a different location, please discuss this with your driving instructor before the lesson starts or inform us online. 

How many driving lessons do I need to pass the driving test? 
It depends on your experience. Click here to read more. 

Can I book a lesson after 7pm?
Yes, you can. The prices vary depending on how late the lesson is booked in for, pricing for the hourly rates is below.

From 6 p.m. Winter time, 7 p.m. Summer time - $50 for Auto, $60 for a manual lesson
From 7 p.m. Winter time, 8 p.m. Summer time - $60 for Auto, $70 for a manual lesson
From 8 p.m. Winter time, 9 p.m. Summer time - $70 for Auto, $80 for a manual lesson


3. Driving lesson Packages and Plans

How long do my plans last for?
Plan A , B, C and 4 Packages and driving lessons vouchers are valid for 6 months.

Can I extend the period of validation for my selected Plan?
Depending on the situation, we will review and discuss this with your instructor. 

I will be 18 years old in 10 months. Can I book Plan C to practice driving around the resting routes?
Plan C has a validation of 6 months. We suggest for you to buy a 5 lesson package without the driving test to practice first and then discuss your desired learning outcomes with your instructor. 

Do I have to pay the full amount of a voucher online?
Yes, the full payment is required for purchasing our online vouchers.

My child is 16 years old and just got their learners permit. Which plan is best for them?
The best package for your child is the 5 lessons package. After the 5 lessons, your child can practice driving with family members safely and gain the mandatory 120 hours of driving experience. Once the 120 hours have been logged and they are over the age of 18, we recommend plan A to prepare them for the driving test. 

Can I upgrade my current deal that I have taken out? 
Yes, this applies to both our Packages 1 to 4. Plan A to C.

Are the VicRoads booking fee included in the package?
No, the booking fee will be paid by the learner. You must visit the VicRoads website in order to book a driving test.

4. Driving Test

What is a license driving test? 
A driving test is to determine if your skills are adequate to drive without supervision, a VicRoads assessor will sit next to you and use your car during the test. The test requires you to drive around the local roads and you must perform different driving procedures such as three-point turns and parallel reverse parking. If you are using our company car, the test will be conducted with the assessor sitting behind our instructor during the test. 

How many lessons do I need to take before sitting for a drivers license test? 
It all depends on the driver's current ability, there is a requirement for learners under the age of 20 to have at least 120 hours of driving before they can take the test. Learners that are 21 and over can sit for a driving test after any hours of practice.

What is included in the driving test?
The drive test includes 1 hour rent of the instructors car for the test and our driving instructor will sit next to you on the passenger seat during the test. VicRoads will only conduct the test if the car is safe and clean, we recommend using our instructors car for that reason. Our instructors take good care of their cars and is always in a safe and working condition. 

My child is 16 years old and just got the learners permit, can they sit for the driver's license test? 
The minimum age to be eligible for a driving test is 18 in Victoria.

How long does the driving test take? 
Approximately 35 - 40 minutes.

Can I use my own car for the driving test?
Yes, you can. Please refer to the VicRoads website for more information. Please note that instructor will only use their vehicle to conduct the test. 

If your question hasn't been answered, feel free to call us: 0481 216 768 or send us a message
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